General Service Information

General Service Information
Staff Skills & Development

Vestige Healthcare Group regularly reviews the skills, experience and competencies of its staff to ensure staffing levels, skill mix and staffing ratios are maintained. New employees to will be inducted appropriately to ensure that they are of suitable competency and capability.

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Admissions to Service

Admissions can be either through emergency placements 24 hour a day 7 days a week. You will receive a response within 4 hours for a crisis referral and within 72 hours for a non-crisis referral. Admission can also be planned and follow a period of transition work.

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Involving People Who Use the Service

Vestige Healthcare Group is committed to developing the best possible package of care and recognises the importance of meaningful collaboration, involvement, communication and engagement with the people who receive the service and family and carers. 

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Governance

Vestige Healthcare Group has a robust framework in accordance with the Health and Social Care Act 2008 to ensure the areas of Regulations 4 to 20 (A) of the Regulated Activities Regulations are complied with.

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Complaints & Compliments

The name of the person responsible for dealing with complaints is:

Lisa Clayton (CEO)

The name of the person responsible for dealing with compliments is:

Emma Campbell (Project Lead/Ops & Governance Support)



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Privacy

Vestige Healthcare Group will ensure that the way in which its affairs are conducted, and the compassionate care it delivers to each young person, reflects exceptional practice towards establishing relationships which are founded in respect for one another, together with the right to have privacy and dignity recognised and maintained.

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Useful Links

A series of links to resources to help service users.

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